Showing posts with label stop chargebacks. Show all posts
Showing posts with label stop chargebacks. Show all posts

Wednesday, May 9, 2018

Amex Reason Code- C32 - Goods or Services you Purchased are Defective

Issuing bank received a complaint from the customer that goods or services he purchased are defective, damaged or not fit the expectation of the customer. Customer claims that policies explained verbally by the merchant during purchase were different and that what he received was different than expected.


Some Causes

  • Wrong merchandise/goods sent to the cardholder.
  • During shipment, goods got damaged.
  • The goods or services were described inaccurately.
  • The services purchased by the cardholder weren’t canceled on time.
  • The services did not perform as it was described.
  • The returned merchandise was not accepted by the merchant.
  • The returned merchandise accepted but merchant did not issue a credit to the cardholder.
  • Counterfeit consumer goods.

Necessary Evidence

  • If goods were returned or services were canceled, the merchant must provide the bank with all the information or evidence of the refund.
  • If the merchant hasn’t received the returned goods or the cardholder has not canceled the service, inform the bank. The cardholder must make a valid effort to return merchandise or cancel the service. The merchant must ensure that the incoming shipments are recorded to later verify.
  • If the cardholder’s complaint is legal and the merchant has received the goods, but have not refunded the amount, he must accept the chargeback. Do not process a credit until the chargeback has performed this function.
  • If the goods were accurate and as described, provide the merchant bank with specific information and invoices to deny the cardholder’s claims.
  • If merchandise was damaged and it was returned, provide evidence that it was repaired or replaced.

How to do Prevention?

  • Make sure that the policies regarding the merchandise or services are explained clearly, these should be delivered in the manner they are supposed to be delivered or as mentioned in terms and policies.
  • Make sure that orders are placed correctly and arrived perfectly. It must be reviewed and checked regularly during the delivery process.
  • The staff must be trained from time to time on how to accurately file an order.
  • The buyers must be notified of every cancellation request, credit or refund in order to reduce the possibilities of chargebacks.


Linda bought few beauty products online, however, upon arrival she finds few broken pieces in her kit. She decides to return the kit but the time passes by and she forgets to return it on time. She speaks to the merchant if she would be refunded or allowed to return the product after the dues date. Merchant refuses as the policy doesn’t accept returns after 30 days. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code C32: Goods/Services Damaged or Defective

Monday, May 7, 2018

Exceeds Floor Limit – Not Authorized and Fraudulent Transaction - RC 4847

Merchant was unable to verify the authorization code of the transaction at the time of purchase. A card-not-present transaction occurs when cardholder files a complaint that he/she neither participated nor authorized a particular charge. A card-not-present transaction occurs on a fictitious account number on which owner’s authorization was not obtained. Telephone sales, mail-order, Internet/online sales, monthly subscriptions, recurring and prepayment transactions are examples of card-not-present transactions. Mostly this situation occurs when someone fraudulently uses someone else’s credit card and processes card-not-present transaction without the consent or permission of the cardholder. Sometimes, cardholder does not recognize a card-not-present transaction on his statement because of the invisible, unclear or confusing merchant or product name.


Most Common Causes

  • POS device was not authorized for strip-read, online and face-to-face transactions, but only card-read or key-recorded transactions.
  • The transaction was not approved.
  • The card provided a service code of X2X (Positive Online Authorization-Only), but the transaction was not approved.
  • The transaction amount passed the limit from the floor limit that was installed by MasterCard at the time of purchase and was not approved.
  • The authorization request was denied or the transaction was made by an expired card.
  • If not authorized by Technical fallback and CVM fallback transactions.
  • The merchant processed a fictitious account number on which card owner’s authorization was not obtained.
  • The merchant processed a transaction card owner did not participate in.
  • The transaction is processed on the invalid card using an account number.
  • A family member ordered from the primary cardholder’s account without his permission.
  • It is also caused by the owner of the card not able to recognize purchase on the billing statement.

Evidence Required

  • The merchant should provide the document that business did not need to authorization.
  • The merchant may present the document that the cardholder obtained authorization for the transaction amount.
  • Providing the amount that was authorized, authorization approval code, and the date of the authorization the merchant should document the incomplete authorization
  • The transaction was below the issued floor limit and there was communicate failure to buyer or failure to POS device at the time of buying, the merchant should present document.


  • Make sure to obtain an authorized approval for all the e-commerce and recurring transactions regardless of the dollar amount.
  • Read back the account number, especially for transactions made via phone. Always verify account number so that there are no errors or misunderstandings.

Get more information you can visit the website – www.chargebackexpertz.com

Wednesday, May 2, 2018

Visa Chargeback Reason Code 81 - Fraudulent Transaction – Card Present Environment

The bank received an order receipt where an important information is missing, which indicates a fraud. A situation where either order receipt does not contain cardholder’s signature or clear print of the face of the credit card. The situation where cardholder neither permits to charge nor participates in the transaction.

Most Common Causes
  • The merchant did not swipe the card by a magnetic-stripe reader neither inserted the card into a chip terminal.
  • The merchant did not take a manual print of the account information on face of the card on order receipt for a key-entered transaction.
  • The merchant processed the transaction without the approval of both PIN and/or cardholder’s signature.
  • Completed a card-present transaction without obtaining the cardholder’s name and signature on the order receipt.
Evidence Required
  • For a card present transaction and one or more key entered a transaction,provide valid imprint and cardholder’s signature or PIN. Provide evidence that all transactions happened during the same stay, period or trip.
  • If the account information was taken from the card’s magnetic strip,, the merchant should send authorization record to the issuer as proof that the card’s magnetic strip was read. Also, provide a copy of the order receipt with cardholder’s signature.
  • If the account number did not match the magnetic strip or obtained manually, accept the chargeback.
  • If the account number was manually printed on the order receipt, provide a copy of the it with cardholder’s signature in order to reverse the chargeback.
  • If the cardholder’s signature is not there on order receipt for a card-present transaction, accept the chargeback.
  • The transaction should meet the criteria for Card Verification Value 2 (CVV2) as an Imprint.
  • The field sales staff should have manual imprinters or electronic terminals that can read the card’s magnetic strip, if merchandise is sent or services delivered to the customer’s place.
  • If the merchant is receiving a huge volume of chargebacks of this Reason Code, there is a potential of ongoing fraud. Merchant must checkpoint of sale terminals and the staff’s involvement in such activities.
  • The merchant should always keep records of the credit card account information on the order receipt by swiping the card through terminal to get the account information from the magnetic strip.
  • If the merchant uses a manual printer, make sure the information on the face of the credit card is matched with other transaction information to prove the card was present at the time of order. Get more information visit website – www.chargebackexpertz.com

Monday, April 30, 2018

Incorrect Transaction Amount or Account Number or Invalid Adjustment - RC -80

The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on the order receipt. The transaction was processed with the incorrect account number, incorrect transaction amount and/or had an error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.

Most Common Causes
If the merchant:
  • Entered wrong account number.
  • Entered wrong transaction amount for that particular transaction.
  • Altered the amount after getting the signature from the customer.
  • Made a mistake while calculating the amount.
  • Exchanged the amount after completing the transaction without taking permission from the cardholder.
  • Increased the transaction amount without getting any consent from the cardholder.


Evidence Required
  • Provide documents to the acquirer bank describing the product, the transaction amount and the account number on the order receipt are same as acquired information.
  • Accept the chargeback, if account number or transaction amount is different from the order receipt and the information posted.
  • If disputed chargeback for the incorrect transaction amount, the merchant should process a new transaction within 30 days from the original date, however, if chargeback already has performed its function never issue a refund for that particular transaction.
  • No action needed if the customer dispute chargeback for the incorrect amount.

  • If the business accepts cards, swipe it or manually enter the account number, however, make sure that the account information is used from the face of the card on the order receipt.
  • Ensure to use a standard printer to print the order receipt.
  • If the cardholder has signed an order receipt, the merchant should not exchange or alter it.
  • If chargeback was imposed on an incorrect amount, the merchant must try to communicate with cardholder to adjust the order receipt to show up the correct amount.
  • Compare the key-entered to make sure that the transaction information typed is accurate.


Linda went grocery shopping and swiped her card to make the purchase. She didn’t realize and hit the option “yes” to the question if the amount was correct. Later she tallies her bill and cross-checks the amount to find out that ten more dollars have been added to the bill. She, therefore, goes ahead and disputes the charge with the help of her bank under the Reason Code 80: Incorrect Transaction Amount or Account Number or Invalid Adjustment.

Friday, April 27, 2018

Card Issuer complaints authorization code was not accomplished.
The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.


Most Common Causes

In Europe Region (Intraregional Transaction), a Card with a Service Code that indicated either the card was invalid for the transaction type or online authorization was required.
Authorization was not accessed on a card in a service code limit.

Evidence Required
  • Documentation to prove that the Service Code was valid for the Transaction or Authorization was obtained.
  • Documentation to show that the account was not in a registered positive Authorization account range. This does not apply to a Visa Electron Card Transaction.
Prevention:
If transaction date and the transaction amount is different than the authorization date and authorization amount –

Chargeback Rights and Limitations

1. Minimum Chargeback amount:
a. For T&E Transaction, the US $25 or equivalent.
b. For Canada Domestic T&E Transaction, CAD $25
c. For all other Canada Domestic Transactions, CAD $10

Chargeback Time Limit
75 calendar days from the Transaction Date.

Re-presentment Time Limit
45 calendar days from the Chargeback Date.

Common Examples:
Linda lives in Amsterdam and is visiting her grandmother in Rome. She buys a beautiful necklace for her on the way in Austria. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Get more information visit website – www.chargebackexpertz.com

Wednesday, April 25, 2018

Explanation of Chargeback Reason Code "Incorrect Transaction Code"

This chargeback occurs when a cardholder claims a debit on his credit card for a transaction that was supposed to be credited to his account. Or transaction amount on the statement is different than the sales receipt. This chargeback may be reversed if the merchant can provide an affidavit verifying that the amount processed is similar to the amount listed on the sales draft or confirmation/proof that a credit was issued.


Most Common Causes
  • The merchant issued a credit, but the transaction appears as a sale.
  • The transaction currency is different than the currency processed through Visa.
  • Cardholder claims that the goods and services failed to offer them a choice of pay in the merchant’s local currency.
Evidence Required
  • The Correct Transaction Code Was Posted: Provide your acquirer with authentication of the transaction, showing that it was posted correctly as a credit to the cardholder’s account and a debit to your account.
  • The Credit card Was Posted as a Debit card: Chargeback was accepted. In this case, the chargeback amount will be duplicating the actual transaction.
  • The Cardholder must use Correct Transaction Codes: When buyer’s issuing a credit voucher, the merchant must assure to use credit transaction code on point-of-sale terminal.
Prevention
  • The correct transaction codes used for the refund, when issuing a refund, make sure to use the credit transaction code on your payment processing device. Make sure your staff is properly learned on how to do this.
  • When issuing a credit voucher, be sure to use the credit transaction code on your POS terminal.
  • Give the cardholder an option of making the purchase in the local currency.
  • Deposit receipts in the country where the purchase was made. A Deposit receipt facilitates buying shares in other companies.
  • Inform cardholders of the use of cash conversion and applicable fees.
Common Examples

Linda wanted to buy few accessories from Turkey, so she decides to look for few online stores for the same. Finally, she makes a purchase in dollar amount, however, when she checks her account she finds out that the amount was deducted in Turkish Lira that also costed her the exchange amount. She gets confused as the merchant presented the products in dollar amount on the website and while processing it changes to another currency. Being disappointed she disputes the charge under the Reason Code 76: Incorrect Transaction Code. If you're searching for more information chargeback reason code. Just go to site – VISA Chargeback Reason Codes

Sunday, April 22, 2018

How to Manage Chargeback Reason Code 73?

Description

A transaction completed with an expired card i.e. unauthorized. Such transactions commonly do not receive an authorization approval from the buyer’s bank so—the merchant must not accept any card after the expiration date.
  • If the card expires before the transaction date and doesn’t get the authorization.
  • If the authorization approval was obtained but the card had expired.

Evidence Required
  • The expiration date should be imprinted in front of the card. If the expiration date on the purchasing receipt shows the card had not expired at the time of the sale, send a copy of the purchasing receipt to your merchant bank. The chargeback is unacceptable neglectful of whether authorization was obtained.
  • Inform your bank of the transaction date and amount, if the card was swiped or manually imprinted, and authorization approval was acquired. This type of chargeback automatically handles several merchant banks and the merchant never sees it.
  • You did not get an authorization until the card has expired, accept the chargeback.
  • A card is valid through the last day of the month shown so—the merchant should check the expiry date on all the cards. (e.g. if the date is 05/20, the card is valid through May 31, 2020 and expires on June 1, 2020.)
  • Point-of-sale staff to check the expiration date of card before completing transactions regularly and if the card has expired, always get an authorization approval.

Prevention
  • Merchant must always check the whether the expiration date provided by the cardholder is correct or not, if the transaction was a MO/TO or Internet transaction.
  • The merchant should always check the expiration date on all cards. A card is valid through the last day of the month as shown.
  • Always request an authorization for the card-not-present transaction.


Linda is a merchant who is into electronic business. She has a decent website on which she sells screen guards and protectors for almost all the electronic devices. One fine day, one of her employees received a telephone order for a tablet screen protector. He took all the details but missed that the card with which the customer placed an order was expired. Linda realizes the mistake of her employment when she receives a chargeback from the buyer’s bank under the Reason Code 73: Expired Card. Get more information visit website – www.chargebackexpertz.com

Thursday, April 19, 2018

How to Manage Chargebacks Resulting from RC-71 Declined Authorizations

The card issuer received a transaction for which authorization was declined. It happens when efforts are made to depolarize or override a declined authorization by coercively posting several authorization efforts or an alternative authorization method.


Most Common Causes

  • Alternative authorization method. If merchant swiped the card at a Point of Sell out terminal, and the authorization was cancelled, but the merchant then submitted the transaction by key entering or called in a voice authorization.
  • If one or more authorization attempts were made, the merchant re-swiped the card multiple times until the transaction was authorized even after an initial authorization decline. If the card issuer’s authorization system times out or becomes unavailable, and the transaction is forwarded to Visa, in this situation, authorization gets lost.
  • Card forcibly attempt. If the merchant forcibly attempts the transaction without requesting an authorization after a decline response.

Evidence Required

  • If your first authorization attempt was declined, accept the chargebacks. One or more attempts for authorization may not be accepted as valid evidence to show the approval.
  • Notify your acquirer bank of the transaction date & amount, if you got an authorization approval code.
  • Get an authorization before completing transactions. When the card is swiped and the dollar amount is entered then the POS terminal automatically sends an authorization request, generates an acknowledgment and prints the receipt if transaction is approved otherwise the transaction is declined.
  • All sales staff has to know about the installation authorization policy. They should immediately stop the transaction and ask the customer for another Visa card or other form of payment if any transaction shows cancelled or declined.

Prevention

  • Before completing transactions get an authorization. When the card is swiped and the dollar amount is entered, point of sale (POS) terminal automatically sends an authorization request. If your terminal was able to print the receipt, that means the acknowledgment was received and the transaction was approved. But if the receipt wasn’t printed that means the transaction was cancelled or declined.
  • If the terminal isn’t working or unable to get an electronic authorization because the magnetic stripe cannot be read, then an alternative method should be applied. Call the bank and as for authorization. If the transaction is approved, note down the approval code on the printed receipt in the appropriate space and ask the customer to sign it.
  • If transaction is cancelled, instantly stop the transaction, and ask the customer for another Visa card or other form of payment.

Common Examples
Linda ordered a laptop and got transaction authorization code. She later changes her mind and cancels her order for which she didn’t receive the code. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization.

Tuesday, April 10, 2018

CREDIT CARD CHARGEBACKS 101: E-COMMERCE TECHNOLOGY

Getting paid via credit and debit cards is a great opportunity for merchants to grow their business, but it features some added responsibilities. Cardholders can dispute a transaction or deal up to 4 months after item purchase. This kind of dispute is termed a “chargeback.”

The term “chargebacks” applies to the process that takes place after a customer or buyer refuses to acknowledge the responsibility for a charge on his or her credit card or does not admit a credit or debit card purchase. This can be initiated by the issuing financial institution as a result of a technical concern, like no authorization approval code received. Chargebacks are something every entrepreneur wants to avert, as they can bring about loss.

The Reason Why You May Have Received a Chargeback

There are lots of logical reasons why chargebacks occur. Some of the most prevalent are when a customer:

Did not receive a product or service purchased.
Believes the service or product was damaged, defective or not as described.
Does not recognize the charge or business name on his credit card statement.
Was a victim of fraud—the credit card was used without consent or permission or even stolen.

What to Expect

The chargeback process involves several key players:
  • The customer
  • Issuing bank
  • The payment brand (for instance Visa, MasterCard or America Express)
  • The acquirer/processor (such as Charge.com, ACE Merchant Processing, Chase Paymentech, etc.)
  • The merchant

If a customer claim is reasonable, the issuing bank is going to make a temporary credit payment to the customer and begins the chargeback process. Funds for the credit to the cardholder (customer) are debited from your merchant processing account during this process.

Ways to Prevent Chargebacks

Even though chargebacks are costly and unpleasant, they can be averted. The simplest way to prevent chargebacks is always to cultivate ideal practices or measures at the point of sale (P.O.S), which are implemented routinely by all personnel. For instance:
  • At all times process a refund to the actual card number.
  • Never refund by cash or check.
  • If credit is due on multiple transactions, process each credit independently.
  • Use a reliable merchant processing company.
  • Have an effective chargeback management system. 

Get more information visit website – www.chargebackexpertz.com

Friday, April 6, 2018

Point of Sale Software for Bicycle Shops (MCC 5940)

Bike ѕtоrе оwnеrѕ nееd a роint оf ѕаlе (Merchant account) thаt helps thеm mаnаgе their ореrаtiоnѕ аnd bеttеr engage with their сuѕtоmеrѕ.

Tо wоrk аt реаk еffiсiеnсу, а gооd POS ѕоftwаrе fоr bikе ѕhорѕ will hеlр уоu hаndlе mаnаgеriаl tаѕkѕ. But beyond thаt, bikе ѕhор POS ѕоftwаrе саn оffеr a number of uniԛuе аdvаntаgеѕ.One аdvаntаgе tо uѕing a bike shop POS system iѕ thаt it аllоwѕ your саѕhiеrѕ tо ring up сuѕtоmеrѕ ԛuiсklу and efficiently. A gооd POS ѕуѕtеm, hоwеvеr, has muсh brоаdеr capability than being a glоrifiеd саѕh rеgiѕtеr.

A good biсусlе ѕhор POS ѕуѕtеm trасkѕ inventory. Yоu may think you knоw whаt’ѕ mоving аnd what iѕn’t, but your merchant account can tell уоu hоw mаnу axles уоu’vе ѕоld, hоw mаnу brake pads are оn thе ѕhеlf, hоw mаnу tubе rераir kitѕ аrе in уоur ѕtоrе room, and whеn you nееd tо reorder аll of them. Yоu саn trасk уоur еmрlоуееѕ’ реrfоrmаnсе.

Hоw dоеѕ thе size оf Employee A’ѕ аvеrаgе ticket compare to thаt of Emрlоуее B?

If оnе еmрlоуее соnѕiѕtеntlу ѕеll significantly lеѕѕ than оthеrѕ, уоu mау need tо find оut why.Using POS systems for biсусlе ѕhорѕ саn аlѕо hеlр уоu kеер trасk оf your сuѕtоmеrѕ, complete with a рurсhаѕе hiѕtоrу ѕо уоu саn оffеr thеm products оr services that thеу’ll bе interested in. Yоu саn ѕоrt this information in a vаriеtу of wауѕ with уоur POS system аnd uѕе it tо inсrеаѕе ѕаlеѕ tо ѕресifiс сuѕtоmеr ѕеgmеntѕ.

A POS system also offers соmрrеhеnѕivе rероrting. A customer purchase hiѕtоrу tеllѕ уоu whо’ѕ buуing whаt аnd lеtѕ уоu ѕеt uр tаrgеtеd “mini-ѕаlе” еvеntѕ bу brand, season, or the tуре of сусling in whiсh thе сuѕtоmеr participates. Sоmе ѕmаll buѕinеѕѕ роint of ѕаlе ѕуѕtеmѕ have a “dаѕhbоаrd” whеrе уоu can view your entire business–whether уоu hаvе multiрlе biсусlе ѕhорѕ or just one–and аnаlуzе what уоu’rе dоing bоth right and wrоng аnd whаt уоu can dо bеttеr.
A good bike shop dоеѕ mоrе thаn simply ѕеll products and рrоvidе rераir аnd mаintеnаnсе services. It аlѕо will tурiсаllу serve аѕ a ѕоrt of information hub where сuѕtоmеrѕ саn mееt one аnоthеr tо соmраrе equipment сhоiсеѕ, meet fеllоw enthusiasts to gо on rides tоgеthеr and tо learn аbоut uрсоming rасеѕ аnd оthеr community еvеntѕ.

  • Free ѕhiррing tо all clients.
  • Nо ѕеtuр fee
  • Wireless
  • Wе Suрроrt EMV, IP оr Diаl
  • nо Monthly Fee
  • 48 Hоurѕ аррrоvаl аnd lots more,

Are you looking any Merchant Account and POS system Services Provider. You are in the right place. Get more information you can talk our experts team, get the best solutions. Contact us - +1 (855) 465-4723.  Go to the website – www.chargebackexpertz.com

Tuesday, April 3, 2018

Delivery Confirmation and Chargebacks Prevention Strategy

Delivery Confirmation

There are multiple methods to ensure that the product reached on the address provided by the customer. There are methods that provide the merchant with detailed information about the delivery (when, where and how). This type of information is quite relevant from the perspective of chargebacks but unfortunately is not used by all the merchants.


Let us discuss a few methods; how they vary from one another and which ones severely affect the chargeback management.

1. Confirmation of the Delivery: This is a most basic method used by merchants, which facilitates the merchant to know the status of delivery but does not assure that the package was handed over to the customer or was just dropped at the door. This method comes with certain disadvantages like:
  • Doesn’t guarantee that the product is delivered to the right person, who ordered the product and paid for it.
  • Does not prohibit re-routing of the package.
  • Does not verify delivery address.

2. Tracking of the Delivery: Some of the shipping companies use tracking techniques via which a package can be tracked by the customer as well as the merchant with the use of a tracking number provided by the shipment companies. Especially, if the package is scanned at the shipping locale or in the post office, the shipment number goes in the system and can be tracked. Pros and cons of this system are:
  • Assurance of successful delivery without guarantee of the package being handed over to correct person.
  • With the use of tracking number, the merchant can track the progress of delivery.
  • Tracking number can help the merchant in identifying the problem.
  • The Customer can track the location of the package.
  • Track of delivery date (when the package will arrive)
  • Helps in reducing chargebacks by providing more credible evidence.

3. Signature Confirmation: In this method, actual signature of the receiver is required at the time of delivery. This signature can be physical (on paper) or electronic. This method helps the merchant to fight against friendly frauds. If due to any reason, delivery was not successful, the customer will be notified and asked to collect the package from the carrier location/office. 
Get more information visit website – https://www.chargebackexpertz.com/

Thursday, March 29, 2018

What is Chargeback Reason Code 30?

  • For Visa: Reason Code 30
  • For MasterCard: Reason Code 4855
  • For Discover: Reason Code RG
  • For American Express: Reason Code 155
Overview: The Cardholder or authorized person did not receive the merchandise or services at the location agreed with the merchant by the agreed date

Chargeback of this Reason occurs (Non-Receipt of Goods or Services) when a customer claims they have paid for items that were to be delivered from your establishment but have not yet been received or that the order was cancelled by the cardholder in result of not receiving the goods or services by the expected delivery date (or the former were unavailable for pick-up).

For more understanding link with an Example:
Ashley order a product from an e-commerce website, Merchant mentioned on Website that they deliver Product within 15 days but somehow Ashley didn’t get the product nor prior notification from Merchant side, Now Ashley is able to dispute a Chargeback as a Reason- Non-Receipt of Goods or Services.

The most common issues for this type of chargebacks are occur:
  • Services not provided to the Customer.
  • Merchandise/Goods are not sent to the Customer.
  • Billed for the Transaction before delivery.
  • Merchandise/Goods not delivered to the Customer by the agreed-upon delivery date.
Guideline to prevent or respond to Reason-Non-Receipt of Goods or Services:
  • Always provide Proof of Delivery of particular Merchandise/Goods.
  • Always provide ship date and delivery date with Shipping Address.
  • If Merchandise/Goods is going to be late, send a notification to Customer and verify that customer is agree with new delivery date or not.
  • If Chargeback was processed less than 15 days from the transaction date and meanwhile POD is In-transit then provides Transaction Receipt as a Proof.
Chargeback Expertz can help you to prevent chargeback of Reason- Non-Receipt of Goods or Services.

For more information or to learn more about How Chargeback Expertz can help you to prevent chargebacks of Reason- Non-Receipt of Goods or Services then visit at our site Chargeback Expertz - Chargeback Expertz here and a company representative will contact you before the next business day. Send Email Us at app@chargebackexpertz.com or Call us today: +1 (855) 465 4723