Few Handy Tips For Friendly Chargebacks

Chargebacks arrrrr…!!! The irritating situation for the merchant. Chargebacks are already a pain in the head but again figuring out that it was friendly fraud then it actually creates big things. The merchant never wants to pay for unnecessary things.

Customers always try to fool merchants with their spilt personality try to fool them for no reason. After making the payment of an item when a customer directly applies for chargeback without asking the business owner for a refund or replacement of the product, it is termed as a friendly fraud

                            

Friendly Frauds And Doubts

The customers are sometimes involved in malicious activity and abuse the chargeback in the name of friendly fraud. Here is how a customer can cause friendly fraud.

• In 40% of the cases, the customers have accepted that they did not know about any other method to get the refund.
• Some people are involved in digital shoplifting where they purchase a certain product and as soon as the item arrives, they ask for a chargeback.
• When a purchaser gets a different or faulty product, he/she directly reports for a chargeback.
• So, lack of knowledge also plays an important role when it comes to the chargeback.
• When another family member purchases a product using a card. The cardholder does not recognize the product and files the chargeback request.

How To Safeguard Your Business?

Hard to detect the friendly fraud, but ya not impossible.

• Do not praise your product and be genuine to your customers.
• Tell your customer about your replacement and refund policies clearly.
• Talk to your employees and ask them to build a healthy relationship with customers.
• You can also add payment agreement in the checkout process and ask the customer to sign the agreement.
• Create a list of customers that seem suspicious and cause chargeback abuse.
• If somebody is ordering more than usual or a large order then keep a keen eye on that order.
• Track your order to make sure the package is received by the purchaser.

Contact Chargeback Expertz

In case you are still confused and need rigid steps to tackle the friendly frauds then you can take the help of a chargeback’s specialist. You can contact the Chargeback Expertz at the toll-free number or chat via Skype. We can help you tackle chargeback and assist with Chargeback Representment.

Call us anytime! Reach customer care 24/7 at 855-465-4723.