Remedies To Solve Chargebacks Fast

Chargebacks are shooting stars that fall all of a sudden in the bag of the businessman. Chargebacks need quick treatment so that they should conquer the place. Here let’s have some glimpse.

Resolve Chargebacks

Arbitration is the best method to resolve disputes faster. From the merchant’s point of view, Arbitration is the preferred method to resolve the chargeback. Because it is more effective and recognized method to fix dispute.

 Pre-Arbitration?

In the pre-arbitration, the dispute is resolved within the issuing bank and the acquiring bank. If a merchant feels that the evidence is strong enough to win the chargeback, the Arbitration method can be used to resolve chargebacks faster. The Pre-Arbitration does not involve the card network like Visa.

The general the flow of the chargeback starts from the customer, where the customer initiates the chargeback then the merchant either provides the evidence to fight chargeback or simply gives a refund.

What is Arbitration?

Arbitration is like a court trial where both the parties that are merchant and customer present their cases to the card network (Visa).

After examining the details of both the parties the final decision is given by the card network.

Tips for Quick Chargeback Reversal.

For a merchant, the chargeback can be really difficult to handle and everyone wants to resolve chargebacks faster. These tips can help:

•   Present the evidence that is to-the-point, clear and short.

•   A quick response can help you resolve chargeback quickly. Respond quickly.

•   Avoid any difficult or time-consuming method to resolve disputes.

•   Learn from your mistakes.

•   Finally, if you are in doubt get a professional.

ChargebackExpertz

If you are thinking to get a professional for the chargeback reversal then you can try our Representment Service.

 In order to reach an expert, you can try the toll-free number +1(855) 465-4723 or chat via Skype. Our services are 24*7 available, you can reach us anytime. Moreover, you can get the solution to your other chargeback issues by following our blogs at chargebackexpertz.com

Calculations On Toes | Chargebacks Expertz

Yes!! It’s true to have a balanced business one needs to be calculative and surly on toes. The merchant never knows from he gets an attack, so to dodge that he needs a proper shelter and protection against that and need to have a proper strategy to fight against that.

Chargebacks are a natural process which an enterprise faces but still on more than the limit. So, to maintain that every merchant has to go through the chargeback ratio management and its rate.

What Is Chargeback Ratio and Chargeback Rate?

Chargeback Ratio of a number of chargebacks to a number of transactions in a span of a month, which is calculated by the Ceo of the company. And then, we multiply this chargeback ratio with 100 and get the chargeback rate. In order to run a profitable business, the merchant should know about the Chargeback ratio and Chargeback rate, and try to reduce the number of chargebacks and the chargeback ratio as a whole.

Higher the ratio higher the risk. The chargeback of each merchant is inspected on a monthly basis.

How to calculate?

Formula:

Chargeback Ratio = No. of Chargebacks in a month/ No. of Transactions in a Month

Chargeback Rate = (No. of Chargebacks in a month/ No. of Transactions in a Month) *100

Maintenance of the chargeback

If you wish to avoid any penalty, you need to maintain a minimum ratio. For that, you can follow these steps.

•  Calculate Dispute Ratio to avoid Chargebacks

•  Maintain a healthy relationship with your customers

•  Get as much knowledge about the chargeback as possible

•  Keep your products and services genuine

•  Deliver on time

•  Get an expert to handle the chargebacks

Chargeback expertz

Chargebackexpertz well the name justifies it well. Chargeback expertz deals with many chargebacks dispute every day and it has a well-experienced hand. So not to worry at all. We give heal the wounds soon. Call us at PHONE:+1 855-465-4723 or mail us at EMAIL: app@chargebackexpertz.com.

Chargebacks Hitting You!! What To Do??

Chargebacks Hitting You!! What To Do??

Unwanted guests and chargebacks are never happily excepted. But unfortunately, we have to deal with both. Chargebacks are the situation that a merchant has to face when come and knock the door.

What To Do?

Now what to do when they arrived. The merchant always prays not to deal with the chargebacks but in the end, he cannot escape with the situation.

Let’s give some glimpse.

Chargebacks can be friendly a merchant can’t figure out how to deal with it, but if merchants are part of the service holder, they can easily get to figure it out the difference.

Giving the money straight away into customers' pockets is not at all fair, here is the point where a merchant gets numb and has to pay the fees and seeing the profit at the extinct level.

Issue a services provider that will eventually decrease the possibility of chargebacks and will fight with chargebacks. They will automatically make a strong base which will end up with huge success.

After you have all of your evidence, you will have to create a response letter. A chargeback expert can help you create this letter. After the letter is completed, the letter is sent to the customer’s bank, and the money is handled.

Hold On Take Deep Breathe

After the letter is sent to the customer’s bank, you have to wait. They will ask you for all the evidence that you have, and your merchant account processor will also be asked for evidence of the transaction. This can take a few days since there are delays with some of the processers.

3rd Empire decision

The bank plays a  very major role in this dicey situation. If you lose the chargeback, the issuing bank put the temporary funds as permanent to the customer. You will also be forced to pay a chargeback fee.

The time that a chargeback process takes can vary from less than a month to over six months. This depends on the card network and the issuing bank.

The amount of time to process the chargeback also depends on the amount of time that you take to gather evidence. 

Most consumers avoid chargeback since waiting up to six months to get their money back is not appealing to them.

Chargeback Expertz

Chargeback expertz keep their bags ready to attack the chargebacks. We are ready to fight with any condition which a merchant faces at every stage. Call us at +1 855-465-4723 or mail us at app@chargebackexpertz.com.

Few Handy Tips For Friendly Chargebacks

Chargebacks arrrrr…!!! The irritating situation for the merchant. Chargebacks are already a pain in the head but again figuring out that it was friendly fraud then it actually creates big things. The merchant never wants to pay for unnecessary things.

Customers always try to fool merchants with their spilt personality try to fool them for no reason. After making the payment of an item when a customer directly applies for chargeback without asking the business owner for a refund or replacement of the product, it is termed as a friendly fraud

                            

Friendly Frauds And Doubts

The customers are sometimes involved in malicious activity and abuse the chargeback in the name of friendly fraud. Here is how a customer can cause friendly fraud.

• In 40% of the cases, the customers have accepted that they did not know about any other method to get the refund.
• Some people are involved in digital shoplifting where they purchase a certain product and as soon as the item arrives, they ask for a chargeback.
• When a purchaser gets a different or faulty product, he/she directly reports for a chargeback.
• So, lack of knowledge also plays an important role when it comes to the chargeback.
• When another family member purchases a product using a card. The cardholder does not recognize the product and files the chargeback request.

How To Safeguard Your Business?

Hard to detect the friendly fraud, but ya not impossible.

• Do not praise your product and be genuine to your customers.
• Tell your customer about your replacement and refund policies clearly.
• Talk to your employees and ask them to build a healthy relationship with customers.
• You can also add payment agreement in the checkout process and ask the customer to sign the agreement.
• Create a list of customers that seem suspicious and cause chargeback abuse.
• If somebody is ordering more than usual or a large order then keep a keen eye on that order.
• Track your order to make sure the package is received by the purchaser.

Contact Chargeback Expertz

In case you are still confused and need rigid steps to tackle the friendly frauds then you can take the help of a chargeback’s specialist. You can contact the Chargeback Expertz at the toll-free number or chat via Skype. We can help you tackle chargeback and assist with Chargeback Representment.

Call us anytime! Reach customer care 24/7 at 855-465-4723.

Managing Chargeback Ratio With The Management Team.

That’s so true!! Managing things with the expert's effects on the business a lot. Numerous businesses are suffering from chargeback security issues and are struggling to find effective chargeback prevention processes on their own.

The following is lists of benefits third-party chargeback Management Company can provide to help keep businesses keep a check on costly chargeback ratios.

ChargebackPrevention Program:

The best method for anticipating chargebacks is to be told about the issue with enough time to correct the circumstance. Services provided by Chargeback Management Company enable eCommerce dealers to do just that. When you have. A Chargeback Management Company, the client’s acquiring bank tells the service provider of the pending chargeback and the Chargeback Management Company thus informs the dealer.

 Customer Support With Quality

Most chargebacks start on the grounds that the client thinks that it’s less demanding to challenge to the charge to their issuing bank, rather than reaching the dealer straightforwardly.

 A few methods for doing this are by sending an e-receipt quickly after the purchase, giving obviously expressed refund policies, giving following numbers for packages, guaranteeing that your installment descriptor records your customer service telephone number, and by giving reliable 24-hour telephone correspondence for customers who have questions about their purchase or transaction.

Minimize Chargeback With Structure Charges.

•For instance, in the event that you are utilizing repeating charging, guarantee that you convey an email affirming the exchange before it is processed, that way if client’s need to end their membership they can do as such before the charge is run.

•For E-Commerce organizations shipping physical merchandise delivered by Chargeback Management Service providers, don’t charge the card until the item really dispatches. That way if there’s a backlog in your transportation, you won’t see a surge of chargebacks.

Experience And Good Educational Background

ChargebackManagement

The company works with so many Credit card processing companies so for instance if the business does not have enough information about how to deal with their credit card processing company, there chargeback processing company already aware of it very well.

Streamline The process

The process itself has so many things to understand from preparing documents to sending it to correct place.  Chargeback management companies understand it very well that save time, money & reputation of the merchants.

Chargeback Expertz a way much better source where you can get a well expertize hand which will eventually help you to manage the chargeback files. Call Us at PHONE : +1 855-465-4723

1,2,3 Down |Chargeback Prevention.

E-commerce fly’s well with the chargeback. Nooo, this Is the nature of the business but not a feature of the business. Losses are obvious but what if the losses exceed a lot for no reason. The merchant always ignores minute things which actually escalates the profit time.

The merchant should stop using his traditional way of working he should always upgrade him/her self. Preventing chargeback requires few technical techniques, which a merchant should look after. For better working of the business, he/she should ask for the experts help.

Here are few steps which a merchant should follow

1.  Be in touch with the customer after his 1st purchase.

To your online customer, 24 hours can seem like an eternity. Mаnу times they want rеаѕѕurаnсе that their purchase wasn’t a miѕtаkе. If you аllоw that doubt to linger, buуеr’ѕ remorse саn creep in and a refund request or chargeback could роѕѕiblу be just around the соrnеr.

2.  Surprises for customers

Every online the site offers a sale coupon to the customers once they are associated with them. Make sure to collect the e-mail address which will be easy for the customers to connect to you and vice versa.

3.   Be on your toes for giving them refunds

The decision to return money to a customer may not always be easy, but failing to promptly do ѕо can lead to costly сhаrgеbасkѕ and оthеr potential hеаdасhеѕ. Many times, a customer hаѕ a legitimate rеаѕоn for requesting a refund, and the way you handle refunds may be the deciding factor on whether that customer will make future рurсhаѕеѕ from уоu.

4.   Provide quality рrоduсtѕ аnd ѕеrviсеѕ.

No matter whаt уоu аrе оffеring tо your сuѕtоmеr, mаkе ѕurе that the quality is аlwауѕ high. Whеn dеvеlорing a product, аѕk yourѕеlf, “Would I bе happy if I bought this?” If you саn’t honestly аnѕwеr yes, then go back tо thе drawing board

Chargeback Expertz

Chargeback Expertz will always take out the best out of you. Do trust us and fall in the beautiful world of simple and easy business life. Call Us at Phone: +1 855-465-4723

Email: app@chargebackexpertz.com.

Stuck In The Illusion Of Chargeback Lifecycle | In Dicey Chargebacks

Normally, when we talk about the term ‘process’, the first thing that comes in our minds is ‘following instruction step by step till the end’ but it is not the case with chargeback process.

In chargeback process, you may have to jump from step 2 to step 10 straight away and then back to step 3, depending upon the requirement.

TransactionWent Wrong- Chargeback

The transaction can go wrong in many ways and due to many reasons. And these transaction issues are very common in all kind of payment methods including the cash payment, card transactions, Internet banking and more.

 This can be a chargeback guide for the merchant, which can help them to reduce the chargeback.

The Lifecycle Of A Chargeback

•  Cardholder Dispute

•  Issuer Review

•  Card Network

•  Acquirer Review

•  Merchant Response

•  Representment

•  Acquirer Review

•  Card Network

•  Issuer Review

•  Network Arbitration

•  Final Verdict

Chargeback Triangle

As you can see, this is a long process that includes so many steps. It is initiated by the customer. But the merchant is one who has to go through all the trouble. And filling a Representment requires a great knowledge of the Chargeback.

Chargeback Expertz 

Chargeback Expertz is the one that gives full security about the chargebacks once they occur. Doors are opened all the time to help every merchant anytime. Call us at PHONE +1 855-465-4723 Or mail us at app@chargebackexpertz.com.

Fly High-Prevention Guideline For Airlines.

The Airlines industries fall under the high-risk business. Hence, it gets really difficult to get the merchant account for Airlines businesses. if you have at least 6 months of records or good processing records of the previous business then the merchant account service providers will be happy to help.

Planning Business Into A Productive Outcome.

For having a proper settled business, a merchant must have a strong base where he/she can take the business into new and a developed platform.

Planning and execution are very must as stated above Airlines are the high-risk business for which a merchant has to look after a lot of things.

Here are the noteworthy factors that can affect your Airline Business:

•Understand the Credit Card processing risk and try to prevent it.

•Use the best practice to manage payment processing.

•Get a risk management program, if needed.

•Deal with Customer Disputes more efficiently.

•Offer 24/7 Customer Support.

Keep An Eye On The High-Risk Bookings

You can easily detect and avoid frauds before it happens with the help of this list. Here is the list of characteristics that can help you separate the high-risk bookings from others.

•Customers who are not frequent service users.

•The difference between the date of booking and the date of travel is less than 6 days.

•Tickets did not receive cases such as E-Bookings.

•First Class or Business Class bookings for new customers.

•Finally, the Third-Party Purchase.

 The fraud is not necessary, but you can try some preventive measures to avoid any. Continue reading for more tips on Credit Card Fraud Prevention Guidelines for Airlines.

Credit Card Fraud Prevention Guidelines for Airlines – Chargeback Expertz

Here Chargeback Expertz the troubles get assassinated easily, problem-solving in a quick pinch of time. We can help you avoid and reduce the number of chargebacks to earn more profit. Credit Card Fraud is increasing these days and we can help you avoid such issues.

Call now at the toll-free number+1 855-465-4723 or try the 24/7-email support. You can visit the chargebackexpertz. command read more informational blogs related specifically to your issues.

Yes!! We are Chargeback Maintainers.

At any time, customers can file a chargeback under any reason code. Chargeback not only effects profits but also, the image of the business. Lesser the chargeback ratio better will be the reputation of the business. We, at Chargeback Expertz, provide tools and technology that prevents chargebacks and in case, you get one, we will help you fight that chargeback.

Causes of Chargebacks

Chargebacks can occur due to various reasons, but the most common ones are as follows:

•       Item not received
•       Item received is not as described
•     Unauthorized transactions

Chargeback Process

When a customer files a chargeback, this is done by opening a dispute and asking the issuer to reverse the charge. The Credit Card Company will contact the merchant’s bank who will notify the merchant regarding the same. Detailed analysis and strategies are required to win a chargeback dispute. Chargeback Expertz provides the merchant with the management tools to achieve substantial results.

What Is The Strategy We Follow To Maintain Chargeback?

•          Identify the source so that appropriate prevention techniques can be applied.
•          Management platform that audits, review and reports alert.
•          A customized action plan to reduce risk and chargeback issuance
•           Challenge faulty customer behavior and friendly frauds

  At Chargebackexpertz, we provide effective strategies for our clients to find the chargeback source, manage them and fight them in the most efficient way. The three major chargeback sources are:

•       Merchant error
•         Criminal fraud
•        Chargeback fraud

We majorly work just to see your smiling face constantly. Be a part of chargeback expertz contact us at +1 855-465-4723 or e-mail us at  app@chargebackexpertz.com

Yes!! We are Chargeback Maintainers.

At any time, customers can file a chargeback under any reason code. Chargeback not only effects profits but also, the image of the business. Lesser the chargeback ratio better will be the reputation of the business. We, at Chargeback Expertz, provide tools and technology that prevents chargebacks and in case, you get one, we will help you fight that chargeback.

Causes of Chargebacks

Chargebacks can occur due to various reasons, but the most common ones are as follows:

•       Item not received
•       Item received is not as described
•     Unauthorized transactions

Chargeback Process

When a customer files a chargeback, this is done by opening a dispute and asking the issuer to reverse the charge. The Credit Card Company will contact the merchant’s bank who will notify the merchant regarding the same. Detailed analysis and strategies are required to win a chargeback dispute. Chargeback Expertz provides the merchant with the management tools to achieve substantial results.

What Is The Strategy We Follow To Maintain Chargeback?

•          Identify the source so that appropriate prevention techniques can be applied.
•          Management platform that audits, review and reports alert.
•          A customized action plan to reduce risk and chargeback issuance
•           Challenge faulty customer behavior and friendly frauds

  At Chargebackexpertz, we provide effective strategies for our clients to find the chargeback source, manage them and fight them in the most efficient way. The three major chargeback sources are:

•       Merchant error
•         Criminal fraud
•        Chargeback fraud

We majorly work just to see your smiling face constantly. Be a part of chargeback expertz contact us at +1 855-465-4723 or e-mail us at  app@chargebackexpertz.com

Amex Reason Code- C32 - Goods or Services you Purchased are Defective

Issuing bank received a complaint from the customer that goods or services he purchased are defective, damaged or not fit the expectation of the customer. Customer claims that policies explained verbally by the merchant during purchase were different and that what he received was different than expected.

Some Causes

• Wrong merchandise/goods sent to the cardholder.
• During shipment, goods got damaged.
• The goods or services were described inaccurately.
• The services purchased by the cardholder weren’t canceled on time.
• The services did not perform as it was described.
• The returned merchandise was not accepted by the merchant.
• The returned merchandise accepted but merchant did not issue a credit to the cardholder.
• Counterfeit consumer goods.

Necessary Evidence

• If goods were returned or services were canceled, the merchant must provide the bank with all the information or evidence of the refund.
• If the merchant hasn’t received the returned goods or the cardholder has not canceled the service, inform the bank. The cardholder must make a valid effort to return merchandise or cancel the service. The merchant must ensure that the incoming shipments are recorded to later verify.
• If the cardholder’s complaint is legal and the merchant has received the goods, but have not refunded the amount, he must accept the chargeback. Do not process a credit until the chargeback has performed this function.
• If the goods were accurate and as described, provide the merchant bank with specific information and invoices to deny the cardholder’s claims.
• If merchandise was damaged and it was returned, provide evidence that it was repaired or replaced.

How to do Prevention?

• Make sure that the policies regarding the merchandise or services are explained clearly, these should be delivered in the manner they are supposed to be delivered or as mentioned in terms and policies.
• Make sure that orders are placed correctly and arrived perfectly. It must be reviewed and checked regularly during the delivery process.
• The staff must be trained from time to time on how to accurately file an order.
• The buyers must be notified of every cancellation request, credit or refund in order to reduce the possibilities of chargebacks.

Related Example-

Linda bought few beauty products online, however, upon arrival she finds few broken pieces in her kit. She decides to return the kit but the time passes by and she forgets to return it on time. She speaks to the merchant if she would be refunded or allowed to return the product after the dues date. Merchant refuses as the policy doesn’t accept returns after 30 days. Linda finds it difficult to use the product as decides to dispute the transaction in the hope of winning the chargeback under the Reason Code C32: Goods/Services Damaged or Defective

Exceeds Floor Limit – Not Authorized and Fraudulent Transaction - RC 4847

Merchant was unable to verify the authorization code of the transaction at the time of purchase. A card-not-present transaction occurs when cardholder files a complaint that he/she neither participated nor authorized a particular charge. A card-not-present transaction occurs on a fictitious account number on which owner’s authorization was not obtained. Telephone sales, mail-order, Internet/online sales, monthly subscriptions, recurring and prepayment transactions are examples of card-not-present transactions. Mostly this situation occurs when someone fraudulently uses someone else’s credit card and processes card-not-present transaction without the consent or permission of the cardholder. Sometimes, cardholder does not recognize a card-not-present transaction on his statement because of the invisible, unclear or confusing merchant or product name.

Most Common Causes

• POS device was not authorized for strip-read, online and face-to-face transactions, but only card-read or key-recorded transactions.
• The transaction was not approved.
• The card provided a service code of X2X (Positive Online Authorization-Only), but the transaction was not approved.
• The transaction amount passed the limit from the floor limit that was installed by MasterCard at the time of purchase and was not approved.
• The authorization request was denied or the transaction was made by an expired card.
• If not authorized by Technical fallback and CVM fallback transactions.
• The merchant processed a fictitious account number on which card owner’s authorization was not obtained.
• The merchant processed a transaction card owner did not participate in.
• The transaction is processed on the invalid card using an account number.
• A family member ordered from the primary cardholder’s account without his permission.
• It is also caused by the owner of the card not able to recognize purchase on the billing statement.

Evidence Required

• The merchant should provide the document that business did not need to authorization.
• The merchant may present the document that the cardholder obtained authorization for the transaction amount.
• Providing the amount that was authorized, authorization approval code, and the date of the authorization the merchant should document the incomplete authorization
• The transaction was below the issued floor limit and there was communicate failure to buyer or failure to POS device at the time of buying, the merchant should present document.

Prevention

• Make sure to obtain an authorized approval for all the e-commerce and recurring transactions regardless of the dollar amount.
• Read back the account number, especially for transactions made via phone. Always verify account number so that there are no errors or misunderstandings.

Get more information you can visit the website – www.chargebackexpertz.com

Chargeback Reason Code - 4831- Account Number Mismatched

The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on the order receipt. The transaction was processed with the incorrect account number, incorrect transaction amount and/or had an error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.

Most Common Causes 
If the merchant

• Entered wrong account number.
• Entered wrong transaction amount for that particular transaction.
• Altered the amount after getting the signature from the customer.
• Made a mistake while calculating the amount.
• Exchanged the amount after completing the transaction without taking permission from the cardholder.
• Increased the transaction amount without getting any consent from the cardholder.

Evidence Required

• Provide documents to the acquirer bank describing the product, the transaction amount and the account number on the order receipt are same as acquired information.
• Accept the chargeback, if account number or transaction amount is different from the order receipt and the information posted.
• If disputed chargeback for the incorrect transaction amount, the merchant should process a new transaction within 30 days from the original date, however, if chargeback already has performed its function never issue a refund for that particular transaction.
• No action needed if the customer dispute chargeback for the incorrect amount.

Prevention

• If the business accepts cards, swipe it or manually enter the account number, however, make sure that the account information is used from the face of the card on the order receipt.
• Ensure to use a standard printer to print the order receipt.
• If the cardholder has signed an order receipt, the merchant should not exchange or alter it.
• If chargeback was imposed on an incorrect amount, the merchant must try to communicate with cardholder to adjust the order receipt to show up the correct amount.
• Compare the key-entered to make sure that the transaction information typed is accurate.

Common Examples

Linda went grocery shopping and swiped her card to make the purchase. She didn’t realize and hit the option “yes” to the question if the amount was correct. Later she tallies her bill and cross-checks the amount to find out that ten more dollars have been added to the bill. She, therefore, goes ahead and disputes the charge with the help of her bank under the Reason Code 4831: Transaction Amount Differs

Visa Chargeback Reason Code 81 - Fraudulent Transaction – Card Present Environment

The bank received an order receipt where an important information is missing, which indicates a fraud. A situation where either order receipt does not contain cardholder’s signature or clear print of the face of the credit card. The situation where cardholder neither permits to charge nor participates in the transaction.

Most Common Causes

• The merchant did not swipe the card by a magnetic-stripe reader neither inserted the card into a chip terminal.
• The merchant did not take a manual print of the account information on face of the card on order receipt for a key-entered transaction.
• The merchant processed the transaction without the approval of both PIN and/or cardholder’s signature.
• Completed a card-present transaction without obtaining the cardholder’s name and signature on the order receipt.

Evidence Required

• For a card present transaction and one or more key entered a transaction,provide valid imprint and cardholder’s signature or PIN. Provide evidence that all transactions happened during the same stay, period or trip.
• If the account information was taken from the card’s magnetic strip,, the merchant should send authorization record to the issuer as proof that the card’s magnetic strip was read. Also, provide a copy of the order receipt with cardholder’s signature.
• If the account number did not match the magnetic strip or obtained manually, accept the chargeback.
• If the account number was manually printed on the order receipt, provide a copy of the it with cardholder’s signature in order to reverse the chargeback.
• If the cardholder’s signature is not there on order receipt for a card-present transaction, accept the chargeback.

Prevention:

• The transaction should meet the criteria for Card Verification Value 2 (CVV2) as an Imprint.
• The field sales staff should have manual imprinters or electronic terminals that can read the card’s magnetic strip, if merchandise is sent or services delivered to the customer’s place.
• If the merchant is receiving a huge volume of chargebacks of this Reason Code, there is a potential of ongoing fraud. Merchant must checkpoint of sale terminals and the staff’s involvement in such activities.
• The merchant should always keep records of the credit card account information on the order receipt by swiping the card through terminal to get the account information from the magnetic strip.
• If the merchant uses a manual printer, make sure the information on the face of the credit card is matched with other transaction information to prove the card was present at the time of order. Get more information visit website – www.chargebackexpertz.com

Visa Chargeback RC - 79 Non-receipt of Sales Draft

The cardholder may ask for specific information regarding the transaction, and further cardholder’s bank goes to the merchant and requests information with an explanation. If merchant does not respond with a legible copy of the transaction and its authorization proof, then cardholder may file the chargeback.

Most Common Causes

• The original receipt is not readable because of light print.
• Copy of the order receipt are too small to read or unclear.
• If cardholder did not receive credit when he requested for the same.
• Merchant did not respond to the issuer on Retrieval Request or Sales Draft.

Evidence Required

• The merchant should provide a printout of the credit to the merchant bank. If issued money order or a check; submit a copy of front and back of the canceled receipt.
• Ensure that the refund if partially issued then why full refund was not issued.
• Accept the chargeback, if credit was not processed.

Prevention

• You should keep record of all retrieval requests.
• Recheck your record for confirmation which you are sending for chargeback requests.
• Chargeback with this reason code doesn’t have reversal rights even if merchant does not react within the time frame on retrieval request.
• The merchant should be quick in responding retrieval requests as they occur.

Common Example

Linda was having issues with her laptop for which she asked technical support to assist her with her system. The company successfully fixed the error and Linda’s laptop was alive again. A bill was generated and Linda was asked to pay a certain amount. She requested the merchant to give her a detailed bill with the pricing of each issue that they fixed. The merchant refused to give details. Linda thought that she was overcharged and after not being able to receive full information of the bill from the merchant, she decides to dispute the charge under the Reason Code 79: Non Receipt of Sale Draft

Get more information visit website – Chargeback Expertz